"User" means anyone who uses our Services.
"Real Estate Professional," or "RP," means a User who uses our Services to promote, offer, sell or lease real estate or financial services, participate in our advertising services, or use other Services that we direct towards the professional real estate and rental community. A RP may be a landlord, property manager, real estate franchisor, broker or agent, home builder, leasing professional or Subscriber.
"Subscriber" means a RP who participates in our paid Services.
What Information Do We Collect?
We Collect Some Information From All Users
As part of our Services, we use various technologies such as "session" and "persistent" cookies (small data files that we transfer to your computer), web beacons (tiny image files on web pages that communicate information about the page viewer to the beacon owner), log data, and third-party analytics services to collect and analyze information about Users. This includes things like Users' search preferences, saved searches, aspects of their use of the Services, interaction with ads served through the Service and location.
We use "session" cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services. We use "persistent" cookies to recognize you each time you return to our Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent. We use this persistent cookie to remember your preferences and, if you create an account, to make your user experience consistent after you register.
Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, web pages visited, location, your mobile carrier, your computer or mobile device type, search terms and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, or interact with our email notifications.
Information We Collect from Users with ReLISTO Accounts
Some of our Services require you to register and set up an account with us. When you create an account, we ask you to provide us with certain personally identifiable information like your name, email address, home or work street address and telephone number.
Information We Collect from Users of Co-Branded Services
Some of our Services are co-branded and offered in conjunction with a third party. If you register or use such co-branded services, both ReLISTO and the third party may receive information provided by you or collected in conjunction with the co-branded services.
Information We Collect from Users that Sign On with Facebook Connect
Some portions of our Services allow Users to log in using their Facebook name and password by clicking the Facebook Connect button. By using Facebook Connect, you are allowing ReLISTO to access some personally identifiable information in your Facebook account pursuant to the Facebook Terms of Service. Facebook Connect will pre-populate your ReLISTO account during the sign-up process with information from your Facebook account. ReLISTO will also receive your Facebook ID number during this process.
Additional Information About You that We Obtain from Third Parties
We may sometimes obtain information about you from third parties and use it to provide a more tailored experience with our Services, to suggest Services that might be of interest to you, or to supplement or correct information that you have provided to us. For example, our partners may help us provide predictions of your income range and how likely you may be to purchase a home. We will share this augmented data outside of ReLISTO only with RPs who you choose to share information with by contacting them through the Services.
If you provide location information during the registration process or at any other time via your account settings, we will store that information and associate it with your account. In some cases we may collect and store information about where you are located, such as by converting your IP address into a rough geolocation.
If you use our mobile Sites, we will collect location data directly from your mobile device automatically if your device allows us to do so. In some circumstances, you may have to opt into sharing your location data with us. Additionally, your mobile device may provide you with choices about how and whether location data is shared with us.
Why We Collect Information from You
ReLISTO provides a variety of products and services focused on the real estate and related industries. We use information we collect through the Services to:
- Provide and improve our Services to you;
- To manage our customer relationship with you and to provide you with customer support;
- To process payments to us;
- Research and analyze your use of or interest in our Services and those products and services offered by others;
- Help you find the most relevant information for your situation by customizing our Services to optimize your experience;
- Develop and deliver targeted advertising;
- Analyze the effectiveness of our advertising or Services;
- Communicate with you via email, telephone, mobile, text (SMS), postal services and websites and update you with residential real estate and rental property-related news and information or to tell you about products or services that may be of interest to you, if you allow us to do so;
- Verify your eligibility and deliver prizes in connection with promotions, contests and sweepstakes;
- Manage our businesses; and
- Perform the functions described to you at the time of collection.
Personally Identifiable Information
We may engage third party service providers to work with us to administer, provide and improve the Services, and these third party service providers have access to Users' personally identifiable information only to perform these services for us.
Non-Personally Identifiable Information
In order to provide and improve our Services and to share relevant ads with you, we use and disclose to our service providers and advertising and analytics partners non-personally identifiable information that we collect, including cookie data and Log Data.
Facebook Custom Audiences and Promotions
If you have not opted out of email communications with us, we will use your email address (and Facebook ID, if we have collected it) to promote ReLISTO content to you via Facebook's Custom Audiences feature and other Facebook advertising or promotional tools. The Custom Audiences feature allows us to reach out to our users via Facebook if those users have already shared their email addresses or Facebook IDs with us. If you do not want to receive promotions as part of our Custom Audiences campaigns, unsubscribe from our email list via one of the emails you receive from us, and we will remove you from our Custom Audiences list within 7 days.
Social Network Sharing
When you use any social network sharing function we include with the Services (for example, sharing on Facebook), your sharing activity will be processed through a third party's site or service. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable these feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. These third parties' privacy policies, not ours, govern the collection and use of the information collected on those sites or networks.
We may display personal testimonials from users on our Site in addition to other endorsements. With your consent we may post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at customerservice@ReLISTO.com.
Website Third-Party Ad Platforms
We use third-party ad platforms ("Ad Platforms") to deliver ads to you both on our Services and on our behalf on third-party websites. Ad Platforms may collect and use non-personally identifiable information about your visits to and interactions with both our Services and third-party websites. They may compile information over time about the types of pages, content and ads you (or others who are using your computer) visit or view. They may do so by placing cookies or similar mechanisms on your browser. We do not have access to or control over those cookies or other mechanisms. Using the information they collect, Ad Platforms may display targeted ads on our Services or on third-party websites that may be of greater interest to you. The use of these mechanisms used by Ad Platforms is subject to those companies' privacy policies, not ours.
If you would like more information about these Ad Platforms' practices or to opt out of Ad Platforms using this information to provide targeted ads, please visit http://www.networkadvertising.org/choices/. Please note that if you choose to opt out using the provided links, you will be opted out of receiving targeted ads from business members of the Network Advertising Initiative (NAI) that you select. If you do opt out, you may continue to see or receive ads on our Services or ads for services on third-party websites; however, these ads may not be as relevant to you. Please note that this opt-out mechanism works by placing a cookie on your browser, so if you delete your browser's cookies or use a different browser to visit our Services, your selected NAI members will not receive your opt-out preference and you will need to opt out again. Please also note that while certain browsers include "do not track" or similar settings, to opt out of targeted ads you should utilize the NAI opt-out mechanism identified above as our Services are not configured to respond to these settings.
Protecting Ourselves and Our Users
We may release personally identifiable information when we believe that doing so is appropriate to comply with applicable laws such as to comply with a subpoena, regulations or legal requests; to enforce or apply our policies and guidelines; to initiate, render, bill, and collect amounts owed to us; to protect our rights or property; to protect the safety of our Users; to address fraud, security or technical issues; to prevent or stop activity that we consider to be illegal or unethical; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
You may unsubscribe at any time from receiving non-Service related communications from ReLISTO through your account settings or through the instructions included in the communication. You can also contact us at customerservice@ReLISTO.com. For Service related emails, if you no longer wish to receive these you must cancel your account.
Accessing, Modifying and Deleting Your Personally Identifiable Information
You can access and modify the personally identifiable information associated with your account by contacting us at customerservice@ReLISTO.com or by postal mail at the address listed below. If you want us to delete your personally identifiable information and your account, please contact us at customerservice@ReLISTO.com. We'll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
We will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
The Services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information about persons under the age of 13. If we learn that we have collected personally identifiable information of a child under 13, we will take steps to delete such information from our files as soon as practicable.
Information about our Users is a business asset of ReLISTO. Consequently, information about our Users, including personally identifiable information, may be disclosed as part of any merger or acquisition involving ReLISTO, the creation of a separate business to provide some or all the Services, the sale or pledge of ReLISTO's assets, as well as in the event of an insolvency, bankruptcy or receivership. If ReLISTO is involved in a merger, acquisition, or sales of all or a portion of its assets, you will be notified via email or a prominent notice on our Site of any change in ownership that affects uses of your personal information, as well as any choices you may have regarding your personal information.
We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. For example, when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer (SSL) technology. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot absolutely guarantee the protection of any information shared with us.
1318 Hayes Street
San Francisco, California 94117